Last Updated: 14-01-2024

Welcome to Sunscape Studio. Your satisfaction is paramount to us. We understand that sometimes a product may not be what you expected. This page outlines our policies regarding returns and exchanges.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

2. Time Frame for Returns

  • Returns must be initiated within 30 days of the original purchase date.

3. Non-Returnable Items

Please note that certain items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Process for Returns

  • To initiate a return, please email us at [email protected] with your order number and reason for return.
  • Once your return is approved, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

5. Responsibility for Return Shipping Costs

  • The buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

7. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at [email protected].

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please email us immediately with a photo of the product to [email protected] We will arrange for a replacement or refund.

9. Need Help?

  • For any questions related to returns and exchanges, please email us at [email protected].
0
Back to Top

Shop Now, Save Big: Free Shipping on Everything, Only for a Limited Time!

You were not leaving your cart just like that, right?

Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)

Search For Products

Product has been added to your cart
Exclusive Offer
Subscribe now to get 10% off. Don't miss out.
    SUBSCRIBE
    I agree with the term and conditions