Last Updated: 14-01-2024

Welcome to Sunscape Studio. Your satisfaction is paramount to us. We understand that sometimes a product may not be what you expected. This page outlines our policies regarding returns and exchanges.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

2. Time Frame for Returns

  • Returns must be initiated within 30 days of the original purchase date.

3. Non-Returnable Items

Please note that certain items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Process for Returns

  • To initiate a return, please email us at [email protected] with your order number and reason for return.
  • Once your return is approved, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

5. Responsibility for Return Shipping Costs

  • The buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

7. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at [email protected].

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please email us immediately with a photo of the product to [email protected] We will arrange for a replacement or refund.

9. Need Help?

  • For any questions related to returns and exchanges, please email us at [email protected].
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